Clinical
Managing actual and potential hostage taking incidents
<p>Ann Jacobs, the A&E Sister, was clearly tired, not to mention irritated, to be called to reception to deal with the young woman who was shouting at the receptionist. It seemed this woman wished to make a complaint and would only discuss it with the person in charge. ‘Perhaps we should go somewhere a little quieter where we can talk in privacy?’Anne suggested.</p>
