Why you should read this article:

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To learn how an NHS community-based service for older people living with frailty was adapted in response to the COVID-19 pandemic

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To recognise the importance of clinical teams taking a collective approach to risk management and operating as part of a wider medical and social multidisciplinary team

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To identify that although the COVID-19 pandemic gave health and social care services minimal time to plan, change at pace is possible through devolved leadership and clear, shared goals

COVID-19 affects all age groups, but older people living with frailty tend to be affected the most. This article provides an overview of changes made to service delivery in response to COVID-19 by a community-based team caring for older people living with frailty. The authors’ purpose is to share the lessons learned by the team.