<p/> <p> BackgroundThis article describes the use of focus groups in research, including the advantages and disadvantages of using this type of research methodology. Using an example of a focus group of patients who experienced chronic pain, the authors discuss the planning, organisation, conduct and analysis of focus groups.</p> <p> ConclusionFocus groups enabled an exploration of the topics in-depth including obtaining insight from a patient's perspective of the management of their chronic pain. It was important and of value to take into account the experiences and expectations of health service delivery from a consumer's perspective.</p>