Practice nurses from a sustainability and transformation partnership area participated in six action learning sets focused on digital upskilling. The evolving digital practice nurse champions shared their learning and experiences of technology-enabled care in their practices. As well as identifying barriers to deployment, they overcame these challenges and accelerated the transformation of the delivery of care in their practices to create a digitally ready workforce.

The action learning sets consisted of three sessions spanning approximately four months in the same location. All were led and supported by an experienced clinical telehealth practice nurse facilitator and an expert on applications of technology-enabled care, during and between the sessions, with one-to-one remote and in-practice support depending on the needs of participants and their practices, and preferences for technology-enabled care services.

This is the story of Rudy, one of the 38 nurses who participated in the six cohorts. Her path spans sharing her aims, the performance indicators of her practice pertaining to providing care for long-term conditions and adverse lifestyle habits, her digital literacy before action learning and after the third session, her completed action plan and her achievements.