<p>People with a learning disability have a number of needs which are likely to bring them into contact with the health service (DoH 1995). Community learning disability teams have been developed as one means of meeting these needs (Brown and Wistow 1990). As with all health professionals, team members are required to adhere to standards, guidelines and laws designed to improve the quality, accessibility and transparency of the service. Some of the main factors in health services generally are a clear complaints procedure, adhering to client confidentiality and procedures in relation to clients accessing their casenotes (British Psychological Society 2000).</p>