<p>The Disability Discrimination Act 1995 was intended to end the discrimination that many face when using public services. It first introduced the concept of accessible information for people with disability. In more recent years, patient information has become a feature of government policy and is a commitment in The NHS Plan (Department of Health (DH) 2000). Nonetheless, the information developed by services is of little value for people with learning disability due to their lack of literacy skills.</p>